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Terms & Conditions

1. Introduction

We welcome you to our website: The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to BIEN moves, limited liability society with kvk: 51826267, VAT number NL11474823B01, registered in the Netherlands, Groenhoedenveem 22, 1019 BL Amsterdam and, on the other, to the person/people whom acquire through our website any product/service.
BIEN moves reserves the right to revise and modify the hereby conditions at any moment, therefore the buyer must always read them before placing an order.

2. Customer service

For any doubts or queries, or if you would like to receive more information about our services and products, feel free to contact us from Monday to Friday from 9h to 21h at:
Telephone: +31 6 54 79 54 60

3. The order

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.
To place an order, the buyer will have to use the buy online method. Once the purchase has been completed, the buyer will receive an e-mail acknowledging receipt of his/her order (Order Confirmation).
BIEN moves reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the buyer was not filled out correctly.

4. Prices and payments

All prices indicated in this website are shown in Euros and include VAT. Shipping costs are excluded, and will be added to the total costs of the order, depending on item and delivery location.
All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.
Products will remain property of BIEN moves until the payment has been confirmed.
If your purchase is done through our e-shop, all orders must be paid exclusively in Euros and using a credit card (Visa, MasterCard, Maestro), iDEAL or PayPal. If the purchase is done by e-mail, all orders must be paid exclusively in Euros and the payment must be made through bank transfer. Maximum security is guaranteed for the three payment methods.

The website states that the card holders are responsible of their transactions. In order to provide maximum security to the payment process uses SSL secure payment system with encrypted data.

By using this site, you consent that you have the minimum legal age to purchase online in your state or province of residence.

5. Delivery and customs 

Orders will be delivered at the address provided by the buyer as soon as possible.

Orders placed before 3 pm on our working days, will be shipped the same day.
Orders within the Netherlands have a delivery time of 1 to 2 working days.
Orders within Europe have a delivery time of 2 to 7 working days.
Orders outside of Europe have a delivery time of 5 to 14 workings days.
If you decide to order a large quantity please contact us at before ordering.

We make use of PostNL, UPS or DHL for our delivery services, depending on the delivery address. If the delivery time is 4 days longer than expected (taking into consideration if there are holidays) or if you noticed dommage occurred during the shipment, please contact us at

Please note that we are not taking charge of the customs tariffs and other fees. You can refer to your country’s local customs authority website for the latest update on rates.

6. Refund

In order to return a product: you have 14 days from the date of arrival of your purchase. To proceed, please contact us at indicating the product you want to return and the reason why you want to return it.
Any refund will only be accepted when the item is in perfect conditions with its original packaging. Please send the products you want to return, after confirmation of us, to the following address:
BIEN Innovation, Groenhoedenveem 22, 1019 BL  Amsterdam, NETHERLANDS.
We recommend you to send the package with tracking number to avoid any lost in the transit. Once we receive your parcel and ensure the product is in good conditions, we will refund you the money of the product to the same method payment you used to pay or other if that has been communicated before hand.


7. Privacy Policy

According to the current legislation on data protection and on services of the information society and electronic commerce, the user accepts that the personal data provided to place orders, register, subscribe to our newsletter or to access any other service on this website are included in a file owned by this company for the following purposes:
• to facilitate the provision of the requested services
• for correctly identifying users that request personalized services
• for statistical studies of the users to design improvements in the services provided
• to perform basic administrative tasks

If you do not want us to make this treatment of your personal data, please inform us through our email or mailing address in the above. Any registered user can at any time exercise the right to access, rectify and, where necessary, cancel or oppose the processing of personal data supplied by the means stated above.

Bien moves is committed to fulfilling its obligation of secrecy of personal data and its duty to treat as confidential, and assumes, for this purpose, measures of technical, organizational and security measures to prevent alteration, loss, treatment or unauthorized access, in accordance with current regulations of data protection and other applicable legislation.

You warrant be over 14 years and will be responsible for providing true and lawful, reserving Bien moves the right to deny service to any user who has provided false information, without prejudice to other actions stipulated by law.

8. Website content property

All images, pictures, illustrations, designs and any other element conforming this website is exclusive property of BIEN moves. Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbidden without previous authorization of BIEN moves.

10. Use of Cookies

This website uses cookies, small data files that are stored on the user’s computer, with the following aims:
• Differentiate, anonymously, to new users and returning visitors.
• Obtain, anonymously, about the use of the website to analyze statistically in aggregate.
• Provide the functionality of “shopping cart” and identify unequivocally to manage their orders.

If you wish you can set your browser to be warned when receiving cookies and refuse the use of cookies on your hard drive. BIEN moves is not responsible for the problems and errors in the operation of the website that may occur due to such configuration changes on cookies. Please see the instructions and manuals on your browser for more information.

11. Duration

The hereby terms and conditions should be applied all throughout active services offered by BIEN moves.

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